Shipping Policy

JOINTS Spearfishing — Tahiti, French Polynesia

Last updated: October 13, 2026

1. Shipping Locations

JOINTS Spearfishing ships throughout French Polynesia and internationally, subject to destination availability, carrier restrictions and applicable laws.

Orders delivered within French Polynesia

All orders with a delivery address in French Polynesia are dispatched exclusively from Tahiti, French Polynesia.

Products shipped to customers in French Polynesia are fulfilled through our local operations in Tahiti, regardless of the product's original manufacturing location.

International orders

For deliveries outside French Polynesia, orders may be dispatched from different locations, including:

• Tahiti, French Polynesia: Custom-made spearguns, custom-made knives and selected products.

• China: Selected wetsuits, bags, apparel, accessories and other products.

• Italy: Selected C4 products and other equipment.

• Other authorized fulfillment centers: Where applicable.

The dispatch location depends on the products ordered, inventory availability and delivery destination.

2. Orders Shipped in Multiple Packages

An order containing multiple products may be fulfilled by more than one warehouse or manufacturing facility.

As a result:

• Products from the same order may arrive in separate packages.

• Packages may be shipped from different countries.

• Delivery dates may differ between packages.

• Separate tracking numbers may be provided.

Receiving one package does not necessarily mean that the entire order has been delivered.

For international orders, products from different fulfillment locations may be shipped separately and arrive on different dates.

3. Order Processing and Production Times

Standard products are generally prepared for dispatch after payment confirmation and order processing.

Processing times may vary according to inventory availability, the fulfillment center and local working days.

Custom-made spearguns and knives require additional manufacturing time. Estimated production lead times will be communicated during the quotation or ordering process where applicable.

Processing and production times are separate from shipping transit times.

4. Shipping Rates and Delivery Estimates

Available shipping methods, charges and estimated delivery times are displayed at checkout where supported.

Shipping rates may vary according to the destination, product dimensions, weight and fulfillment location.

Delivery estimates are provided in good faith and are not guaranteed unless expressly agreed.

Customers retain all mandatory legal rights concerning delivery deadlines and delayed orders.

5. International Customs, Taxes and Duties

International orders may be subject to customs clearance, import duties, local taxes, brokerage charges or other fees imposed by destination authorities.

Unless expressly indicated otherwise at checkout, such charges may be payable by the recipient, subject to applicable law.

Customers are responsible for checking applicable import requirements and restrictions.

JOINTS Spearfishing will provide accurate customs documentation and comply with applicable legal obligations.

Orders dispatched in separate packages may undergo separate customs clearance procedures.

6. Tracking Information

Where tracking is available, customers will receive shipping confirmation and tracking information after dispatch.

Orders fulfilled from multiple locations may generate separate shipping confirmations and tracking numbers.

Tracking updates may take time to appear after the carrier receives a package.

7. Delivery Delays

International deliveries may be affected by customs processing, carrier disruptions, weather, public holidays, remote destinations and other circumstances.

If a significant delay occurs, customers may contact us for assistance.

Nothing in this policy restricts mandatory rights relating to late delivery, cancellation or refunds.

8. Incorrect or Incomplete Shipping Information

Customers should provide accurate and complete delivery information, including any required telephone number, postal code or customs details.

If an address is incorrect or incomplete, we may contact the customer to resolve the issue.

Additional delivery charges caused by customer-provided errors may be payable by the customer where legally permitted and properly disclosed.

9. Lost, Damaged or Missing Packages

If a package appears lost, arrives damaged or contains missing or incorrect items, please contact us at:

info@joints-spearfishing.com

Provide your order number and relevant details. Photographs may help us investigate damaged deliveries.

We will work with the carrier or fulfillment partner and provide any replacement, refund or other remedy required by applicable law.

Carrier delays or loss do not remove our mandatory responsibilities as the seller.

10. Return Shipping

For eligible standard products returned because of a change of mind, customers are responsible for the direct cost of return shipping where permitted by applicable law and disclosed before purchase.

Returns must be sent to the authorized fulfillment or return center designated by JOINTS Spearfishing. This will normally be the center that originally dispatched the product.

Depending on the order, the return destination may be in China, Italy, French Polynesia or another country.

International return shipping may be expensive. Customers should consider these potential costs before ordering.

Customers must contact us before returning a product to obtain the correct return address and instructions.

For defective, incorrect or nonconforming products, JOINTS Spearfishing will bear the costs required by applicable consumer protection law.

Further details are available in our Return and Refund Policy.

11. Restricted Products and Destinations

Certain spearfishing products, including spearguns, knives and related equipment, may be subject to import, transportation or carrier restrictions.

Some products may not be available for shipment to certain countries or regions.

We may decline or cancel shipments that cannot legally or safely be completed. Where payment has already been collected, we will provide the refund or other remedy required by applicable law.

12. Contact Information

JOINTS Spearfishing
BP 330694
98711 Paea, Tahiti
French Polynesia

Email: info@joints-spearfishing.com
Phone / WhatsApp: +689 87315673

13. Consumer Rights

Nothing in this Shipping Policy excludes, restricts or overrides mandatory consumer protection rights applicable to your purchase.